Save time and money with our pre-package solution
SharePoint + Alexya™ + Service = Help Desk in-a-box™
Our Help Desk in-a-box™ solution will enable you to quickly deploy a help desk at a low cost and at the speed of light! We can pre-build the foundation of a help desk using SharePoint, our Alexya™ product, and our services.
The solution eliminates the need for a development project, reduces acquisition costs, and ensures maintainability with regard to future versions of SharePoint.
Main objectives of our Help Desk in-a-box™ solution:
- Provide you a pre-built help desk solution that you can easily customize
- Save you time and money
- Avoid you having to start from scratch
- Provide you a SharePoint foundation merged with best help desk practices thanks to our Alexya™ product and services
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Pre-Built Help Desk
Best help desk practices embedded in the solution to save time and money
- Corporate branding
- Information architecture foundation established
- Manage ticket life cycle
- Knowledge management
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Workflow and Process Management
Content life cycle, collaboration, and processes will be supported by state-of-the-art technology
- Simple graphical tools
- Users can create their own workflows
- Embedded business rules
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Electronic Document Management
Applying best practices in electronic document management:
- Store, organize, access, collaborate, and publish
- Rich features to manage your documents
- Life cycle management
- Manage documents in relation with customers, tickets or contacts
- Manage email
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Extranet
This feature will bring you key capabilities to ease help desk access for various users:
- Database separated from your Active Directory environment to manage new users
- Environment separated from but linked to your help desk to guarantee security and protect your content
- Content transformation from native document to the required format (PDF, etc.)
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Outlook Synchronization and Integration
Bring your Intranet closer to people within Outlook
- Allow users to edit, add, and delete content
- Enable users to work online or offline
- Synchronize your calendar, task list, project statuses, and document library
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Mobile Integration
Access your user collaborations, work, and content on any mobile
- iPhone and mobile integration (option for Blackberry)
- Make your content available in real time
- SMS alerts
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Electronic Forms
Integrate Adobe reader forms within your Help Desk in-a-box™:
- Paperless enterprise ready
- Submit data from PDF forms directly to your Intranet
- Implement sophisticated business logic
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Advanced Search and Findability
Quickly retrieve, manipulate, and start working with data
- Full text search
- Metadata and properties search
- Smart search results
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Alexya’s™ Integration
Our help desk can be used to support internal users or your external customers and partners. By integrating our Extranet modules, external relationship management (XRM), content transformation, findability, and SharePoint, your users will quickly become familiar with the functionalities our solution offers. |
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Key Features
These are some of the features that you may find useful in your help desk solution:
- Manage and personalize tickets
- Dashboard
- Manage different access levels
- Automate email alerts
- Link tickets to customer accounts
- Manage relationships between accounts, contacts, tickets, and documents
- Manage priorities - assign actions
- Produce status reports Automate ticket processing.
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Our Help Desk in-a-box™ solution offers the following benefits:
- Simple and fast deployment
- Application fully developed with SharePoint technologies
- Best practices in enterprise content management applied to all the various in-a-box™ solutions
- Provides a collaboration and communication platform
- Improves the workflow and life cycle of your content
- Makes your content mobile and accessible
- Integrated with other Alcero in-a-box™ solutions
Our solutions are available on SharePoint versions 2007 and 2010. Some features might not be available on the free version of SharePoint (WSS or Foundation)